Frequently Asked Questions

How can I tell if I have a water leak?
Is your water pressure low? Do you see a consistent wet spot in the yard?  Has your water bill been unusually high?  Sometimes the leak may be hidden or under a slab.  We can detect where the leak is and take care of the repairs.

How do I know if the problem is with the sewer?
Some of the indications of sewer problems are:

We can locate the problem and repair it for you.

Do you give me an estimate before you start working?
We will be happy to provide you with an estimate before work begins.

Are your technicians employees or sub-contractors?
Our technicians are employees of Thornton’s Plumbing, Inc.

Do you accept credit cards?
Yes. We accept MasterCard, Visa, and American Express.

Do your offer 24 hour emergency service?
Yes. Please give us a call at 919.550.4833.

Do you guarantee your work and parts?
Yes. Please contact us for details.

Do you have bio-friendly products?
Yes, upon request.